Customer care
Return & Refund Policy
Operated by STUDIOT LABS LLC — caseart.studio
Overview
Every case is custom-made specially for you. Because of this, we do not hold inventory and cannot accept returns or exchanges for wrong phone model selection or buyer's remorse.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@studiotlabs.com with a photo of the issue.
We will issue a free replacement or a full refund for any manufacturing error.
Wrong Phone Model
Since every case is custom printed for a specific device, we cannot offer exchanges for the wrong phone model. Please double-check that you selected the correct iPhone or Samsung Galaxy model before placing your order.
Copyright & Trademark Policy
We reserve the right to refuse or cancel orders containing designs that infringe on third-party intellectual property rights, including but not limited to trademarked brand names, logos, copyrighted characters, or celebrity likenesses.
If an order is cancelled due to copyright concerns, a full refund will be issued. However, we are not responsible for any other damages, delays, or inconveniences caused by such cancellations.
By placing an order, you confirm that your design does not violate any intellectual property rights and that you have the legal right to reproduce the content.